McKernan :: FAQs

FAQs

FAQs

Frequently Asked Questions

Below you will find answers to the most frequently asked questions. If you don't find your answer below, please call us at 1-800-SURPLUS and we'll be happy to help you out.


Have more questions that haven't been answered here?  Please call us at 1-800-SURPLUS to get your questions answered, or send us your question.


 

Do you have a minimum order?

Yes, if the goods you wish to purchase are located in our Streator, IL warehouse, the minimum order is $500.00. The $500.00 is product only and does not include freight or re-work charges that you may incur. If the goods are Brokered Items (items we do not own nor warehouse), then other minimums will apply.

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What form of payment do you accept?

We accept MasterCard, Visa and Discover. Orders can also be paid in advance by business checks, cashiers check or money orders. Wire transfer is another method that we accept. No C.O.D. sales.

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Can I apply for terms?

Yes, you will need to complete our credit application form. We require a minimum of three trade references, plus your banking information. Please sign the form then return it to your sales representative. Please note that applying for credit can take 2-3 weeks depending on how fast your references respond. Our terms are Net 30. Net 30 begins the day your goods ship.

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How fast will my order ship?

If the goods are located in our warehouse, we try to ship them in 24 hours. Of course this time frame may vary depending on the carrier you choose.

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How do you ship orders?

This is up to you, the customer, as you are responsible for the freight charges. We recommend that small order (orders under 12 cases) ship via UPS ground. Larger orders or orders involving glass need to be palletized and ship via a common carrier. If you do not have a carrier, your sales representative can help you find one.

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Can I request USPS be used for shipping?

Yes, if shipping from our warehouse. However, please allow an extra day for processing, as USPS does not provide a daily pickup service for large packages to us.

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Can I get samples to test my product?

Yes, we are always happy to send you samples. Our samples are sent free of charge and will arrive to you within 2-3 days when shipping within the continental United States. If you need your samples sooner, you may provide us with your UPS number or a FedEx number and we can expedite them at your expense.

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How do I know if my product is compatible with the packaging?

You should always test your product with the samples that we send to you prior to purchasing them. It is the purchaser's sole responsibility to determine the compatibility of their product with the packaging they intend to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with certain plastics, glass and or metals.

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Do you ship outside the U.S.A.?

Yes, we can export. Any goods shipped outside the U.S. the customer will be responsible for any and all duties and/or customs fees.

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I received a quote and the pricing has "m" after the dollar amount, what does that mean?

The "m" means per thousand. If the price is $157.00/m, this means that the unit cost is 15.7 cents each. Or if the price is $1000.00/m, the unit cost is $1 dollar each.

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If the pricing is per thousand, does that mean the goods are sold by the thousand?

No, the goods are sold by the case. Each manufacturer packages items differently. We do not break cases.

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The dip tube on my lotion pump (or sprayer) is too long for my bottle. Can you fix it?

Yes, we can cut the dip tubes if they are too long. Our re-work charge is $45.00/m or $55/m for metal shelled items. Please note that some extra large tubing will not go through our cutting machines. If this were the case, there would be extra charges for cutting them by hand.

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What if the tube is too short?

We do supply many different dip tubes. The re-work charges are $45.00/m for each step, plus the cost of the tubing.

Example: $45.00/m to remove the old tube
$45.00/m to place the new tube
$45.00/m to cut the new tube (if needed)
Plus the cost of the new tubing

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How long does re-work take and how fast can I get it shipped?

This depends on the process and how many re-work orders are in front of yours. Your sales rep can advise you when you place your order.

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What if part of my order is damaged or missing?

Please note that all shipments are insured. It is important for you to count your cases and inspect them for damage before you sign for them. If you notice any missing or damaged goods, report this to the driver and make sure it is noted on the receiving documents. Contact us immediately and advise us of the situation.

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What if I get something other than what I ordered? Or the product is defective?

We guarantee and stand behind the quality of all the goods we ship. If for some reason you are not satisfied, please contact us immediately. You have a 21-day inspection period after the date of shipment.

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What if I order the wrong item, can I return it?

If this happens, please call and explain the situation. If it is within the 21-day inspection period, we will more than likely allow you to return the goods. We will issue you an RGA (return goods authorization) number. You would be responsible for all freight charges, and you will be charged a 35% re-stocking charge. We only accept items back that have not been opened and are still in the original cases.

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For Email Marketing you can trust


I would like to take this opportunity to extend my appreciation for all that McKernan Packaging have done to assist Chaé Organics in the launch of its new brand, and facilitating our project for the Emmy Awards...
Very Sincerely,

Frank E. Maggio
Chief Operations Officer

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