FAQ's

What are our Minimum Order Requirements?

Generally, our minimum order is $500.00 (if items are located in our main warehouse in Streator, IL). The $500.00 applies to product only and does not include freight or re-work charges that you may incur. If the goods are Brokered Items (items we do not own nor warehouse), then other minimums will apply.

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What form of payment do you accept?

We accept credit cards. We accept MasterCard, Visa and Discover. Orders can also be paid in advance by business checks, cashier's check, money orders or wire transfer. No C.O.D. sales.

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Can I apply for terms?

Yes, you will need to complete our credit application form. We require a minimum of three trade references and your banking information. Please sign the form then return it to your sales representative. Please note that applying for credit can take 2-3 weeks depending on how fast your references respond. Our terms are Net 30. Net 30 begins the day your goods ship.

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How fast will my order ship?

If the goods are located in our warehouse, we try to ship them within 24 hours. Of course this time frame may vary depending on the carrier you choose.

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How do you ship orders?

This is up to you, the customer, as you are responsible for the freight charges. We recommend that small orders (orders under 12 cases) ship via UPS Ground. Larger orders or orders involving glass need to be palletized and shipped via a common carrier. If you do not have a carrier, your sales representative can help you find one.

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Can I request USPS be used for shipping?

Yes, if shipping from our warehouse. However, please allow an extra day for processing, as USPS does not provide a daily pickup service for large packages to us.

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Can I get samples to test my product?

Yes, we are always happy to send you samples. Our samples are sent free of charge and will arrive to you within 2-3 days when shipping within the continental United States. If you need your samples sooner, you may provide us with your UPS or FedEx account number, and we can expedite them at your expense.

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How do I know if my product is compatible with the packaging?

You should always test your product with the samples that we send to you prior to purchasing them. It is the purchaser's sole responsibility to determine the compatibility of their product with the packaging they intend to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with certain plastics, glass and or metals.

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Do you ship outside the U.S.A.?

Yes, we can export. For any goods shipped outside the U.S., the customer will be responsible for any and all duties and/or customs fees.

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I received a quote and the pricing has "M" or “m" after the dollar amount, what does that mean?

The "m" means per thousand. If the price is $157.00/m, this means that the unit cost is 15.7 cents each. Or if the price is $1000.00/m, the unit cost is $1 dollar each.

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If the pricing is per thousand, does that mean the goods are sold by the thousand?

No, the goods are sold by the case. Each manufacturer packages items differently. We do not break cases.

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The dip tube on my lotion pump (or sprayer) is too long for my bottle. Can you fix it?

Yes, we can cut the dip tubes if they are too long. With some of our Wholesale items, we do this free of charge. Generally, our re-work charge is $45.00/m or $55/m for metal-shelled items. Please note that some extra large tubing will not go through our cutting machines. If this is the case, there will be extra charges for cutting them by hand.

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What if the tube is too short?

We do supply many different dip tubes. The re-work charge is $45.00/m for each step in the process of re-working a dip tube, plus the cost of the tubing. Example: $45.00/m to remove the old tube, $45.00/m to place the new tube, $45.00/m to cut the new tube (if needed) plus the cost of the new tubing.

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How long does re-work take and how fast can I get it shipped?

This depends on the process and how many re-work orders are in front of yours. Your sales rep can advise you when you place your order.

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What if part of my order is damaged or missing?

Please note that all shipments are insured. It is important for you to count your cases and inspect them for damage before you sign for them. If you notice any missing or damaged goods, report this to the driver and make sure it is noted on the receiving documents. Contact us immediately and advise us of the situation.

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What if I get something other than what I ordered? Or the product is defective?

We guarantee and stand behind the quality of all the goods we ship. If for some reason you are not satisfied, please contact us immediately. You have a 21-day inspection period after the date of shipment.

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What if I order the wrong item, can I return it?

If this happens, please call and explain the situation. If it is within the 21-day inspection period, we will more than likely allow you to return the goods. We will issue you an RGA (return goods authorization) number. You would be responsible for all freight charges, and you will be charged a 35% re-stocking charge. We only accept items back that have not been opened and are still in the original cases.

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